Refunds & guarantee
We want you to buy with confidence. This page sets out our pass promise, when you can get a refund, and how to ask for one.
Last updated 14 September 2026
Our pass promise
If you work through the whole course — completing the practice sets and both mock assessments with a passing score — and you do not pass your real TfL assessment on your first attempt, we will extend your access free of charge so you can re-prepare and sit it again.
To claim, email us within 30 days of your assessment with:
- the email address on your PCO Academy account, and
- proof of your assessment result (a photo or scan of the official outcome).
The promise is about giving you the preparation to succeed — it is not a cash guarantee that you will pass, which is not something any training provider can control.
14-day cooling-off period
Our courses are digital content delivered online. Under the Consumer Contracts Regulations you normally have 14 days to cancel a purchase for a full refund. Because access is granted immediately, when you start using the course you agree that delivery has begun and that your right to cancel is lost once you have accessed the content.
If you have bought a course but not yet opened any of its content, you can cancel within 14 days for a full refund — just email us.
Refunds outside the cooling-off period
Once you have started a course, it is generally non-refundable. We will still consider a refund on a case-by-case basis where something has genuinely gone wrong — for example a technical fault that stopped you using the course and that we could not resolve. Contact us and we will look into it.
Duplicate or accidental payments
If you were charged twice for the same course, or charged in error, we will refund the extra payment in full. Let us know and we will sort it out.
How to request a refund
Email pcoacademylondon@gmail.com from the address on your account, telling us which course and the reason. We aim to respond within one working day and to process approved refunds within 5–10 working days to your original payment method.
Questions
If anything here is unclear, please get in touch before you buy — we are happy to help you pick the right course.